Supporting Households in Energy Debt: the role of debt advice, the energy sector and government

This study, commissioned by Impact on Urban Health, analyses the impact of energy debts on individuals, households, and the debt advice sector. It has revealed:

  • Energy is the fastest growing type of debt seen in debt advice in Great Britain, both in volume and value.

  • Debt advisers report that energy suppliers are the worst, or one of the worst, categories of creditor they deal with.

  • The support for people falling behind with bills is inadequate and can often exclude those who need it the most.

  • There is an urgent and powerful case for an overhaul of debt advice funding to ensure advice is available when people need it.

Read the report to see the seven recommendations made to tackle these issues.